Returns, Refunds & Exchange

At eelu, we take pride in the quality and intention behind every handcrafted item. Our commitment to thoughtful design, ethical materials, and customer satisfaction is at the heart of what we do.

We accept returns or exchanges in the following cases:

  1. Manufacturing Defect or Quality Issue
    If your item has a visible defect or quality concern, please take a clear photo as soon as you receive it and email or message us.

Note: Slight variations in color, pattern, or texture are not considered defects. All our products are handmade, and natural imperfections are part of their beauty.

  1. Incorrect Item Delivered
    If you received the wrong product or a different size or item than what you ordered, please let us know with your order number and a photo of what you received.
  2. Exchange Request (Size or Change of Mind)
    If you wish to exchange your item, you’re welcome to do so. Please note:
  • Return shipping will be the customer’s responsibility.
  • You may exchange for an item of equal or higher value (difference to be paid).
  • If the item exchanged is lower in value, no refund of the difference will be issued.

Return & Refund (for eligible items)
Refunds will be processed within 7–10 working days once we receive the item in its original condition.

How to Start a Return or Exchange:

You have 21 days from the date of delivery to initiate a return.

You can request a return or exchange directly through our Returns and Exchanges Portal

Important terms:

  • Returned items must be unused and in original packaging with labels/tags intact.
  • Items showing signs of use, damage, or tampering won’t be eligible for return/refund.
  • Sale or clearance items are non-returnable and non-refundable.

Colour Disclaimer:

Every screen displays colors differently. Slight color variations are normal in handmade fabric products and are not considered defects.

Our pieces are made by hand using age-old techniques like block printing. Small imperfections like:

  • Uneven patterns
  • Paint smudges
  • Discolorations

…are part of what makes each item unique and we celebrate those details.