SHIPPING POLICY

At EELU we believe that the customer who places an order with us would like to have a safe and on time delivery of his/her purchase. Shipping is the most important aspect of an online shop and it should be taken care of along with keeping in mind our customers satisfaction.

Shipping 

For shipping in serviceable pin codes , we operate in following manner.

  • The item is dispatched in 7-21 working days. Some items can take more time than usual and same is informed to the customer 

  • Once the order is successfully placed, you will receive the following notifications

  1. Email order confirmation
  2. Text message order confirmation.
  3. Email with tracking details and Invoice once the product is shipped
  • Delivery time is between 7-21 days after you have placed your order. In some cases it might take longer than usual. 
  • Shipment is made via reliable courier companies. Once the order is shipped from our warehouse, EELU won't be responsible for any delay in the transit. However we can follow up with the shipping company to deliver the product in timely manner.
  • For customised products, we take 4-6 weeks to deliver, however, in the case of exceptional situations like natural calamities (rains, flood, earthquakes, etc.), transport breakdown, strikes or other operational challenges, it might affect the delivery schedules and timelines.
  • We provide doorstep delivery services. For higher floors wherein service lift is not available, we are not equipped to deliver the goods to your doorstep, We will need your cooperation to arrange your own personal/ labourers to carry the heavy items to the floor of your residence. Please note that their duty is to deliver the goods to the customer and they are not directly employed with EELU.  You are requested to cooperate with them.
  • We also request you to give the correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
  • Please note that we reserve the right not to deliver an order if we believe the address is not secure.
  • On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.